Customer Service Officer - Clinical Diagnostic Unit

Reference Number: 2148   

Job Title: Customer Service Officer - Clinical Diagnostic Unit 

Employment Type: Permanent Part-Time                                                                

Hours per Fortnight: 32 

Classification: Grade 1A (HS1A) or Grade 1 (HS1; HS14-HS17) 

Location: Graham Street 

Closing date: 10/11/2025

For a confidential conversation please contact: Penny.Whelan@gvhealth.org.au
 

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Click HERE to find out more information about GV Health and our services.

Click HERE to find out more from our staff about a career and lifestyle at GV Health.

Our region:

Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

About the role:

The Clinical Diagnostic Unit is a combined Cardiac, Neurological and Respiratory diagnostic testing department.  

The Customer Service Officer role is an integral part of the overall team.  The role can include multiple tasks such as, customer service into the department and over the phone, scheduling appointments, billing and receipt development, typing and distributing of results. The successful candidate needs good communication skills, excellent computer skills, knowledge of medical terminology and an understanding of Medicare requirements.

We are looking for:

Excellent Communication skills

Customer service and administrative skills

Knowledge of medical terminology

About the role:

The Customer Service Officer reports directly to the Clinical Diagnostic Unit Manager and performs a wide range of administrative tasks to assist in ensuring the functioning of an efficient and effective Unit. Clinical Diagnostic Unit sees patients for diagnostic testing for Cardiac, Neurological and Respiratory conditions.

The Customer Service Officer is responsible for providing excellent customer-focused service to all patients and clients and performing all clerical and front reception duties associated in line with the accepted policies/procedures and clinical practice guidelines of GV Health.

Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health? 

• Free Community Connector Program to personally welcome and connect you to our wonderful community
• Generous salary packaging, subsidised staff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. 

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.