Customer Service Officer - Main Reception

Reference Number: 2360

Job Title: Customer Service Officer - Main Reception

Employment Type: Permanent Part-Time                                                           

Hours per Fortnight: 9 hours 

Classification: Grade 1A (HS1A) or Grade 1 (HS1; HS14-HS17)

Location: Graham Street, Shepparton 

Closing date: 27/03/2026

For a confidential conversation please contact: Stacey Bowles on Stacey.Bowles@gvhealth.org.au or Phone 4804 4353

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Click HERE to find out more information about GV Health and our services.

Click HERE to find out more from our staff about a career and lifestyle at GV Health.

Our region:

Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

About the role:

A Customer Service Officer (CSO) is an integral part of GV Health and provides valuable administrative and clerical support across the organisation.

The Customer Service Officer in Main Reception provides a first point of contact and provides a high level of friendly efficient customer service. 

The Customer Service Officer performs a wide range of tasks to ensure efficient, effective and highly confidential services are provided to clients/patients of Goulburn Valley Health.

It is essential that the Customer Service Officer is aware that the roster for this position is a 4-week rolling roster, the Reception area maintains hours of 7.30am-4pm weekdays, 9.30am-4pm weekends. Staff will be rostered to work weekends, public holidays and should be available to assist covering leave.

All staff at GV Health at some stage will be required to assist in the training of new staff members. This will aid in the continuity of service within GV Health.

This position amongst others is responsible for promoting Goulburn Valley Health as a quality regional health service provider.

Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health? 

• Free Community Connector Program to personally welcome and connect you to our wonderful community
• Generous salary packaging, subsidised staff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. 

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.