Customer Service Officer - Specialist Consulting Suites

Reference Number: 1944   

Job Title: Customer Service Officer - Specialist Consulting Suites 

Employment Type: Permanent Full Time/Part-Time                                                               

Hours per Fortnight: 80 

Classification: Grade 1A (HS1A) to Grade 1 (HS1 - HS17) 

Location: Graham Street 

Closing date: 05/08/2025

For a confidential conversation please contact: Melissa.West@gvhealth.org.au
 

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Click HERE to find out more information about GV Health and our services.

Click HERE to find out more from our staff about a career and lifestyle at GV Health.

Our region:

Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

About the role: 

The Customer Service Officer is responsible for providing quality administrative support in the Specialist Clinics at GV Health which incorporates Specialist Consulting Suite (SCS), Paediatric and Rosewood Women’s Health (Antenatal and Gynaecology clinics). The Customer Service Officer must be able to demonstrate time management skills and work as an active team member.

Customer Service Officers at SCS have a multi-faceted role that include: Front of House functions including meet and greet of patients and reception duties; Back of House functions with roles covering Call Centre (Switch); intake referral processing, booking and scheduling of outpatient appointments/clinic templates, waiting list loading, auditing of wait lists; and history prepping/Medicare voucher preparation etc.

SCS Customer Service Officers are required to work and cover other specialist clinic areas of GV Health i.e.: Rosewood Women’s Health (antenatal and Gynaecology clinics), Paediatric Outpatients, etc. The deployment of CSO’s is at the discretion of the appropriate Manager and will be coordinated by the Nurse Unit Manager - Specialist Clinics

Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health? 

• Free Community Connector Program to personally welcome and connect you to our wonderful community
• Generous salary packaging, subsidised staff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. 

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.