Customer Service Officer - Specialist Consulting Suites

Reference Number: [[id]]   

Job Title: Customer Service Officer - Specialist Consulting Suites 

Employment Type: Permanent Full Time/Part-Time                                                                  

Hours per Fortnight: Varied 

Classification: Grade 1A (HS1A) to Grade 1 (HS1 - HS17) 

Location: Graham Street 

Closing date: 24/02/2026

For a confidential conversation please contact: Melissa.West@gvhealth.org.au
 

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Click HERE to find out more information about GV Health and our services.

Click HERE to find out more from our staff about a career and lifestyle at GV Health.

Our region:

Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

About the role:

A Customer Service Officer (CSO) Specialist Consulting Suites provides valuable administrative and clerical support to our busy Specialist Clinics across Surgical, Orthopaedic, Medical Specialties, Paediatric and Women's Clinics.

The Customer Service Officer provides a first point of contact and provides a high level of friendly efficient customer service as well as patient information management and appointment scheduling.

The Customer Service Officer performs a wide range of tasks to ensure efficient, effective and highly confidential services are provided to clients/patients of Goulburn Valley Health.

Successful candidate will have:

• Demonstrated ability to work in a customer focussed service environment with skills and experience in administrative and customer support operations
• Well-developed data entry, computer skills and knowledge of the Microsoft suite of software applications with an ability to manage electronic databases
• Excellent communication and interpersonal skills and an ability to interact with all levels of staff and members of the public
• Well demonstrated problem solving skills with an ability to provide a professional and positive approach to providing helpful customer service
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentially
• Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritising skills

Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health? 

• Free Community Connector Program to personally welcome and connect you to our wonderful community
• Generous salary packaging, subsidised staff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. 

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.