IT Support Officer

Reference Number: 2430

Job Title: IT Support Officer 

Employment Type: Permanent Full - Time                                                              

Hours per Fortnight: 160 

Classification: Grade 3, Levels 1 - 5 (HS3; HS22 - HS25)

Location: Graham Street 

Closing date: 24/03/2026

For a confidential conversation please contact: Lloyd Eldred on Lloyd.Eldred@gvhealth.org.au 
 

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Click HERE to find out more information about GV Health and our services.

Click HERE to find out more from our staff about a career and lifestyle at GV Health.

Our region:

Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

About the Role:

The Hume Rural Health Alliance (HRHA) joint venture is aimed at meeting the growing Health Services needs of the region. The emergence of this alliance also reflects the national and global trends in government investment focused upon delivering patient centred information systems which drive efficiencies and improvement in patient care.

Across the Hume region, the health services are experiencing the need to uplift digital maturity to improve patient care by uplifting the Core Information Systems and related infrastructure. The region’s digital health program is aligned to the initiatives identified in the Victoria’s Digital Health Roadmap 2021-2025 and works collaboratively with the Department of Health’s Digital Health branch.

The IT Support Officer is located at the HRHA member health services and provides onsite support for at least 4 days per week and remote 1 day per week. The role reports to the IT Support Team Leader - GVH. The IT Support Officer contributes to the effective delivery of information technology services for HRHA members as outlined within the HRHA Service Catalogue. This position is responsible for the support of HRHA member workstations and communications systems including deployment, ongoing maintenance and configuration.

The successful candidate will have:

• A minimum 3 years’ experience in administration and technical support within a Help Desk service
  environment
• Experience in administering Microsoft Active Directory environments including group policy and user and
  group administration.
• Exceptional customer service skills providing a friendly, ‘can-do’ approach to resolving requests.
• Strong problem-solving capabilities with an analytical, methodical, and effective approach

Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health? 

• Free Community Connector Program to personally welcome and connect you to our wonderful community
• Generous salary packaging, subsidised staff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. 

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.