Service Access Unit Customer Service Officer

Reference number: 2513

Job title: Service Access Unit Customer Service Officer 

Employment type: Fixed Term Part Time until February 2027 (Parental Leave Cover)

Hours per fortnight: 72

Classification: Grade 1A (HS1A), Grade 1 (HS1, HS14 - HS17)

Location: Graham Street 

Closing date: 29/07/2026

For a confidential conversation please contact: Kathie Henderson on Kathie.Henderson@gvhealth.org.au

About our department:

The Service Access Unit has staff located in both Graham St (main campus) and CommunityHealth @Gvhealth Corio st campus

An opportunity exists for a motivated individual to join the Service Access Unit as a Customer Service Officer for a fixed term contract.  The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered. 

About the role:

The Service Access Unit provides a single point of access and referral management service to a range of Community Care services. The Service Access Unit business model is based on a commitment to patient centred care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place. The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered.

Successful candidate will have:

• Provided a cover letter in their application
• Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations.
• Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.
• Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.
• High level of problem solving skills with an ability to provide a professional and positive approach to helpful customer service.
• Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills.
• Capacity to interact professionally with staff and clients and maintain high levels of confidentiality.

You can view the Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'. 

How to apply:

External applicants: please click ‘apply now’ to submit your application.

Current employees: please submit your application through the Employee Login on the Careers page. Internal applications can only be accepted via your employee profile: https://careers.gvhealth.org.au/  

About GV Health:

Goulburn Valley Health is the main health service in our region. Services include; a 24-hour Emergency Department, Surgery, Medical, Women’s and Children’s, Rehabilitation and Palliative Care, Mental Health, Outpatients, community-based health programs and services at Tatura, Rushworth and Euroa.

With more than 3,000 staff, we pride ourselves on delivering person-centred care. We aim to enhance the patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and supporting workforce flexibility.

Visit https://www.gvhealth.org.au/ to learn more. 

Our region: 

Centrally located in Regional Victoria, Greater Shepparton is the ideal place to call home.

A well-rounded lifestyle that is hard to beat, with a vibrant and progressive community that offers the best of both provincial and metropolitan lifestyle in one of Victoria’s most liveable regional cities.  Home | Greater Shepparton: Great Things Happen Here

Our benefits:  

• Free Community Connector Program to personally welcome and connect you to our community
• Generous salary packaging, subsidised staff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential Employee Assistance Program for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

Safe, respectful and inclusive workplace: 

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQA+, who have different abilities, or are from culturally and linguistically diverse backgrounds.

GV Health has a zero tolerance of abuse, bullying and harassment, sexual harassment and discrimination in all forms, and is committed to fostering a psychologically safe workplace that supports the health, safety and wellbeing of our people. We are also committed to the safety, protection and wellbeing of all children.

Pre-employment requirements:

Pre-employment screening checks may be required, including but not limited to; Working with Children Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.

Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.